Chubb Assistance
The services provided in respect of Pre-Trip Assistance, Travel Assistance and Medical Assistance are by way of referral and arrangement only, and all expenses actually incurred are to be borne by the Insured Persons. Where expenses are incurred in relation to the services under Medical Arrangements, these will be borne by the Company. The services under Medical Emergencies are provided upon the specified terms and conditions of the policy and are available only when the Insured Persons are on a Journey.
24 Hour Emergency Hotline +63 2 864 0865
Pre-Trip Assistance:
Visa Information Services
Inoculation Information Services
Weather Forecast Information Services
Foreign Exchange Rate Information Services
Medical Assistance:
Telephone Medical Advice
Medical Service Provider Referral
Medical & Compassionate Case Arrangement:
Arrangement of Hospital Admission
Arrangement of Hotel Accommodation Expenses
Arrangement of Emergency Medical Evacuation
Arrangement of Repatriation of Mortal Remains
Arrangement of Compassionate visit overseas (Travel and Hotel Accommodation Expenses)
Arrangement of Evacuation of minor children to Malaysia (Due to their parents death overseas or medical evacuation)
Arrangement of Compassionate return to Malaysia(due to death of an immediate family member in Malaysia)
Travel Assistance:
Embassy Referral
Lost Luggage Assistance
Lost Passport Assistance
Interpreter Referral
Emergency Reservation for Airline and Hotel
Lost Reporting Assistance
Legal Referral
Medical Arrangements:
Arrangement of Hospital Admission
Monitoring of Medical Condition during Hospitalization
You may contact us via the following
Insurance Company of North America (a Chubb Company)
24th Floor Zuellig Building
Makati Avenue corner Paseo De Roxas
Makati City 1226
Philippines
Chubb Customer Hotline
Tel: +63 2 8849 6000
Mondays – Fridays, 08:30 a.m. – 5:30 p.m. (excluding public holiday)
E-mail: travel.ph@chubb.com
For 24-hour emergency medical and travel assistance, call Chubb Assistance
+63 2 8864 0865
Chubb Worldwide Offices
For the mailing address, telephone number and email address of any Chubb office in our global network, use our office locator.
Worldwide Office Locator